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Invoices Explained: Temp Fees and Platform Charges

Learn what invoices you’ll receive after each shift, what they include, and how they’re generated

Please review Important Tax Information for Clinics.

Fairly Staffing generates two invoices for every completed (or Short-Notice Cancelled) shift. Each serves a different purpose and is owned by a different party.

Please see this article for a guide to the fees your clinic will pay on our platform: Fairly Staffing Fee Guide for Clinics.

Invoice A: Temp’s Fee (Temp-Owned)

  • This invoice covers the temp’s total fee, based on:

    • Their approved hours worked

    • Their chosen hourly rate

  • Fairly Staffing generates this invoice on behalf of the temp, but it legally belongs to them

  • If the clinic pays through Fairly Payments:

    • The invoice will also include the Fairly Payments Transaction Fee, which is Fairly Staffing’s fee, not the temp’s fee

  • Email delivery

    • When a temp checks out, two emails are immediately sent out:

      • An email to the temp, which includes a copy of Invoice A only

        • If Fairly Payments was used to pay the temp for the shift, the version of Invoice A sent to the temp does not include the Fairly Payments Transaction Fee, since that fee goes to Fairly Staffing—not the temp

      • An email to your clinic, which includes a copy of Invoice A and Invoice B (our fee)

        • If Fairly Payments was used to pay the temp for the shift, the version of Invoice A sent to you includes the Fairly Payments Transaction Fee, since it was charged to you as part of the shift

  • Check-in/out data shown

    • The copy of Invoice A included in the check-out email will show the temp’s check-in and check-out times exactly as they were submitted by the temp, including any errors

      • This is because the check-out email is sent immediately when the temp checks out and reflects the temp’s submitted hours before you’ve had a chance to review or adjust them

  • Hours Worked Status

    • This status is shown only on Invoice A and appears as either:

      • Pending Approval (until the clinic approves the temp’s hours)

      • Approved (once hours are confirmed by the clinic)

    • Once approved, the in-app invoice will update automatically to reflect the final approved hours

    • A second email will not be sent after hours are approved by the clinic, but the updated invoice can be accessed in the app at any time

Please see this article for instructions on how to access your clinic's invoices: How do I access invoices?

After each shift, you’ll have the opportunity to review and adjust the temp’s check-in, check-out, and break times, and leave them a review: How do I approve hours and pay temps?

Invoice B: Fairly Staffing's Fees

  • This invoice is issued by Fairly Staffing to the clinic and includes:

    • Our $52 placement fee

    • Any applicable optional or situational fees, such as:

      • Shift Creation Fee

      • Hiring Assistance Fee

      • Short-Notice Cancellation Fee (charged if a temp is hired and the shift is canceled less than 24 hours before the scheduled start time)

If you need to cancel a shift with a hired temp less than 24 hours before the scheduled start time, we recommend compensating them for 3 hours at their hourly rate to account for the short-notice cancellation and unexpected loss of income. Such compensation would be in addition to our Short-Notice Cancellation Fee.

Invoice Status Labels

Both invoices (A and B) will display:

  • Payment Status:

    • Pending Payment (not yet paid)

    • Paid (once payment is completed)

Invoice A (temp’s fee) also includes:

  • Hours Worked Status:

    • Pending Approval (before hours are reviewed and approved by the clinic)

    • Approved (after clinic approval)