How do I mark an invoice as paid (clinic)?
Marking an invoice as paid after paying a temp off-platform
If you choose to pay a temp off-platform using an external method (such as cheque, e-transfer, or another payment option), you must manually mark the invoice as paid in the system.
Once the Estimate Payment Date has passed, our system will begin sending you payment reminders. These automated reminders will continue until the invoice is marked as paid.
If you process payment through an in-app payment system, the invoice will be marked as paid automatically, and you will not receive any reminder emails.
- Please ensure that you have approved the completed shift hours before proceeding.
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Please ensure that you have made, or are about to make, the required payment directly to the temp. When payment is made off-platform, we do not issue payment on your behalf.
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Marking the invoice as paid is for record-keeping purposes only and does not trigger any transfer of funds.
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- Go to the Pending Payments tab in your dashboard.
- Click "Mark as Paid".
- You can also click "Mark as Paid" within the invoice itself.
- The temp will be notified that the payment has been made
- If a temp receives payment and you have not marked the invoice as paid, they can mark it as paid themselves. When this happens, you will receive a notification.
When payment is made outside the Fairly Staffing app, we do not have visibility into the transaction and are not processing payment on your behalf. In these cases, we cannot provide support for payment-related issues. Our system serves only as a record-keeping tool — the payment is entirely between you and the temp.